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Terms & Conditions

General

By booking or using our van rental, travel, and tour services, you agree to comply with these terms and conditions. Failure to adhere may result in penalties, additional charges, or service termination.

Rental Eligibility & Requirements

  • The minimum age for renting a van is 21 years (or as per local regulations).

  • A valid driver’s license, passport/ID, and a refundable security deposit are required for self-drive rentals.

  • The rental vehicle must not be used for illegal activities, racing, or off-road driving.

Booking & Payment

  • A deposit is required at the time of booking. Full payment must be completed before service commencement.

  • Payments are non-refundable within 48 hours of the rental or tour date.

  • Prices are subject to change without prior notice.

Cancellation & Refund Policy

  • Cancellations made 72+ hours before service receive a full refund.

  • Cancellations within 48-72 hours receive a 50% refund.

  • No refunds for cancellations within 48 hours of service.

  • No refunds for no-shows or early returns.

Vehicle Usage & Responsibilities

  • The renter is responsible for the vehicle during the rental period.

  • Any damage, traffic fines, or toll charges incurred are the renter’s responsibility.

  • Vehicles must be returned with the same fuel level as at pick-up.

Chauffeur-Driven & Tour Services

  • Passengers must adhere to safety rules and instructions given by the driver or guide.

  • Smoking and alcohol consumption are prohibited inside the vehicle.

  • Additional charges may apply for extended hours or unscheduled stops.

Liability & Insurance

  • Standard insurance covers third-party liabilities; additional coverage is available at extra cost.

  • The company is not liable for personal belongings left in the vehicle.

  • The company is not responsible for delays due to traffic, weather, or unforeseen circumstances.

Amendments & Force Majeure

  • We reserve the right to modify routes, schedules, or services due to unforeseen events.

  • In case of natural disasters, strikes, or other uncontrollable circumstances, refunds or rescheduling will be assessed case by case.

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