Privacy Policy

Effective Date: 07-Mar-2025

This Privacy Policy outlines how Panyero Van Rentals ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our van rental and tour services in Australia.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

1.1 Personal Details

Full name
Date of birth
Contact details (phone number, email address, postal address)
Driver’s license details (for van rentals)
Passport details (if required for identification)

1.2 Payment Information

Credit/debit card details
Billing address
Transaction history

1.3 Booking & Travel Information

Rental or tour booking details
Pick-up and drop-off locations
Preferences and special requests

1.4 Website & Online Data

IP address
Browser type and device information
Cookies and usage data for website analytics

2. How We Use Your Information

We use the collected information for the following purposes:

To process bookings – Managing reservations, payments, and vehicle/tour arrangements.
To provide customer support – Responding to inquiries, special requests, and complaints.
To verify identity – Ensuring compliance with rental and safety regulations.
For marketing purposes – Sending promotional offers, newsletters, and service updates (you may opt out anytime).
To improve our services – Analyzing usage trends and enhancing customer experience.
For legal and security purposes – Preventing fraud and ensuring compliance with Australian laws.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data with:

Service Providers – Payment processors, IT support, insurance companies, and third-party booking platforms.
Legal Authorities – If required by law, court order, or to prevent fraudulent or illegal activities.
Business Partners – Hotels, tour operators, and travel agencies (only with your consent).

4. Data Security & Retention

We take appropriate security measures to protect your data against unauthorized access, alteration, or disclosure. Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights & Choices

You have the right to:

Access & update your information – Request corrections to any inaccuracies.
Opt out of marketing communications – Unsubscribe from promotional emails.
Request data deletion – Subject to legal and contractual obligations.
Restrict processing – Limit how we use your data under certain circumstances.

To exercise these rights, contact us at panyero.group01@gmail.com.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking tools to enhance your browsing experience. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.